Warranty & Policies
The STC GROUP LLC
TERMS & CONDITIONS - LIMITED WARRANTY
Revised February 1st, 2022
Autopilots, servos and electrical harnesses approved for installation in certified aircraft under the authority of Federal Aviation Administration Supplemental Type Certificate (STC) SA04230CHTC are manufactured by Trio Avionics Corporation (Trio Avionics) and warranted exclusively by that manufacturer. There is no warranty from The STC Group LLC (STC Group) on any components of the Trio Avionics Corporation Pro Pilot system other than the installation hardware kit (installation kit) manufactured under FAA STC SA04230CH.
LIMITED WARRANTY BY THE STC GROUP ON INSTALLATION KITS.
Installation kits manufactured under FAA STC SA04230CHTC are warranted to be free from defects in materials or workmanship for the earlier of 3 years or 400 flight hours from the date of purchase and 6 months or 200 flight hours for factory repaired or newly-overhauled products exchanged through The STC Group LLC or its authorized dealers or vendors. Within the applicable period, The STC Group LLC will, at its sole option, repair or replace any components of the installation kit that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts.
No charge will be made for labor incurred in making a parts replacement under warranty, provided that: (i) the labor is performed by The STC Group LLC at its facility in Oxnard, California, and (ii) the need for repair was not attributable, in whole or in part, to an installation error by an installer other than The STC Group or by mis-rigging or other fault in the aircraft. In all cases, the customer shall be responsible for all costs of removing from any aircraft and re-installing the allegedly defective installation kit in any aircraft and for all shipping, packaging, handling or transportation cost, including any import or export fees, taxes, customs, tariffs or similar charges.
This limited warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not expressly authorized in writing by The STC Group LLC to be a service provider; (v) damage to a product that has been modified or altered without the written permission of The STC Group LLC, or (vi) alleged failure of the autopilots and/or servos to perform any function not specifically authorized in the Instructions for Continued Airworthiness (ICAW) or the aircraft flight manual supplement (AFMS)provided with the STC.
The STC Group LLC reserves the right to refuse warranty claims against products that have been installed or used in contravention of any terms set out in the relevant Supplemental Type Certificate or in The STC Group LLC’s ICAW. The STC Group LLC reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL THE STC GROUP LLC BE LIABLE IN A CLAIM FOR BREACH OF WARRANTY FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. AMONG OTHER THINGS, THE STC GROUP LLC WILL NOT UNDER ANY CIRCUMSTANCE BE LIABLE FOR LABOR INCURRED IN INSTALLING OR REMOVING ANY COMPONENT OF THE AUTOPILOT SYSTEM OR FOR LOSS OF USE OF ANY AIRCRAFT DUE TO AN ALLEGED DEFECT OR FAILURE OF ANY COMPONENT COVERED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
The STC Group LLC retains the exclusive right to repair or replace (with a new, remanufactured ornewly-overhauled replacement installation kit) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
This return policy applies solely to installation kits. Autopilots, servos and electrical harnesses manufactured by Trio Avionics are subject to that manufacturer’s returns policy. All returns of installation kits must be pre-approved. All returned items must be new and never installed with no scratches or other indicia of use or mishandling. No refund will be paid until returned items are received by the STC Group and confirmed to be in new and unused condition. All returns are subject to a five percent (5%) re-stocking fee. Returns more than ninety (90) days after the delivery to a common carrier or the US Post Office for shipment to the customer are subject to a 15% re-stocking fee. The STC Group reserves the right to refuse to accept returns of items more than six (6) months after shipment to the customer or to impose a re-stocking fee greater than 15% for such late returns.
PURCHASES FROM UNAUTHORIZED SELLERS
Products purchased from sellers who are not authorized dealers are not eligible for warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from a retailer authorized to sell installation kits manufactured pursuant to a license from The STC Group LLC is required. The STC Group LLC will not replace missing components from any package purchased through an online auction.
A separate warranty may be provided by international distributors for devices purchased for installation outside the U.S. or Canada, depending on the country. If applicable, this warranty is provided by the local in-country distributor and this distributor is the sole source of warranty service for your device. Distributor warranties are only valid in the area of intended distribution. Installation kits purchased in the U.S. or Canada must be returned to The STC Group LLC or its designated PMA vendor for service or replacement.
RETURN TO SERVICE
Installation kits manufactured under FAA STC SA04230CH require an authorized person to return the aircraft to service after product repair.
ARBITRATION OF DISPUTES.
All claims of any type involving these terms and conditions, and the foregoing limited warranty or any other dispute involving installation kits manufactured under FAA STC SA04230CH will be subject to mandatory arbitration under the substantive law of the State of California in Ventura County, California. Purchaser and The STC Group LLC waive any right to have any dispute or controversy involving covered by this section resolved in any other forum. Purchaser and The STC Group LLC expressly waive any right to trial by jury.
Trio Avionics is an express third party beneficiary of this agreement and will have standing to require arbitration and to enforce the waiver herein of trial by jury.
Arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Service (“JAMS”) in effect on the date this agreement is signed. This rules are posted on the JAMS website at this address http://www.jamsadr.com/rules-streamlined-arbitration.Any conflict between such rules and the requirements of due process under the substantive law governing the underlying dispute shall be resolved by conforming the JAMS rules to comply with the requirements of the governing local law, provided however, that such local law shall not be construed to invalidate or nullify this agreement to arbitrate the validity of which shall be construed in accordance with the United States Arbitration Act; 9 U.S. Code §1, et seq.
The foregoing agreement to use the Streamlined Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Service should not be construed as a requirement to use arbitrators on the approved panels of JAMS. To the contrary, the parties may select any neutral arbitrator by providing each other lists of proposed arbitrators from the following Los Angeles, California, alternative dispute resolution service providers: JAMS; ADR Services, Inc.; Alternative Resolution Centers; IVAMS or American Arbitration Association. If, and only if, this procedure fails to select an arbitrator, then the parties will resort to use of the selection procedure established by JAMS using its arbitration panel.
In all disputes between Purchaser and The STC Group LLC or Purchaser and Trio Avionics Corporation, each shall bear his/her/its own attorney fees and costs, including that party’s share of the arbitration costs and fees.
Repairs not governed by the foregoing limited warranty will be performed by The STC Group or its designated PMA manufacturer under then-prevailing billing rates.